orders & purchases
Are purchases refundable?
Yes, purchases are refundable but refunds vary. If service has already began then a partial refund will be issued. If no service has started then a full refund will be issued.
Can I make changes to my order?
No. Orders cannot be changed after an order has been complete. If you are unsure about your purchase please contact a Sweet Savage representative before you complete your purchase.
How long does it take to complete a service?
The services offered range from one week to a month to complete. Once you purchase a service you will be in frequent contact with a Sweet Savage representative so you are aware of what stage you are in. You are also more than welcome to contact us at anytime with questions, comments, or concerns.
Why are Wix websites priced higher than Shopify websites?
ASHTHETICS team members can add more design elements to Wix websites compared to Shopify websites. With increased design flexibility, it takes more time and effort to customize a Wix website, therefore the price higher.
How do I pay for services that are not listed on the website?
If you receive a service that is not listed on The Sweet Savage website you will receive an invoice via PayPal or Square (dependent on the payment method of your choice). The client has the option to pay either 50% or 100% of the invoice after it has been sent. Once the service has been completed, the client has 3 days after work has been submitted to send the remaining balance. If client fails to do so, a $5 late fee will be added each day the client fails to pay remaining balance.
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